Shipping and Returns
We offer a flat rate of $9.95 for all orders. We send to all locations within Australia.
We want both you and your baby to be totally happy with your order. If there’s a problem with yours, please contact us on Hello@PlayLogy.com and the team will get back to you quickly.
We accept returns in their original packaging, within 30 days of purchase. Just let us know your order number and your reason for returning your order and we will cover the cost to get it back to us. When we receive the goods we will issue a refund on the products ordered. Refunds usually take 2-5 days to appear on your card.
Any notes of damaged goods need to be sent to us within 7 days of receiving your order.
All PlayLogy orders are shipped within 1-2 business days. Orders will usually arrive (and the fun can start!) in 3-10 business days. If you have any questions about delivery, please email us and we can track your order for you.
Products and ordering
Visit our online shop, and click on the PlayBox you’d like to buy. Follow the simple process, enter your payment and shipping details, and a fun-filled, age-appropriate collection of toys will be on its way to you soon.
All PlayLogy’s PlayBoxes come with 5-6 items, designed to boost your child’s brain development. When you buy a PlayBox, you’ll also get follow-up digital packs with more information on how to make the most of playtime with your little one.
Sorry, we don't offer gift wrapping at this time.
Use your coupon at our online store checkout (only one coupon code can be applied per purchase). There’s a limit of one coupon per customer, and coupons aren’t redeemable for cash. Coupons can’t be used to buy gift cards. PlayLogy Limited reserves the right to discontinue a coupon at any time. If you have any problems, get in touch with the team at Hello@PlayLogy.com
Click here to buy a gift card. We’ve made giving the gift of PlayLogy easy, with a range of gift card dollar values available. You can cover the cost of an entire PlayBox, or gift cards can be put towards a purchase. Just note that discount codes and coupons can’t be used to buy gift cards.
Each of our PlayBoxes has been created with a collection of products in mind, so they can target all the areas of child development. When you buy a whole PlayBox, you’ll also get sent a digital PlayPacks filled with more information about how to make the most of playtime with your baby. We aren't selling invidual items within Australia yet but, you can email us at Hello@PlayLogy.com to put in a request.
Contact our team on Hello@PlayLogy.com and we'll see what is possible.
Every PlayBox item comes with its own card, which includes any specific cleaning instructions. Dishwashers and sterilisers can be a little harsh on some products, so for most we recommend hand-washing or spot-cleaning and then lying flat to dry.
Absolutely. Your baby’s safety is our priority, and all materials used in our PlayBoxes and products comply with Australian and New Zealand toy safety standards (AU/NZS ISO 8124). Each toy comes with a card that breaks down the safety of each toy in more detail. All PlayBoxes are checked at our warehouse before dispatch, to make doubly sure that the items inside them are safe and sound. Also, as soon as you see any signs of damage from wear and tear, please stop using the item as a safety precaution.
Child development and stage-based play
Play is an extremely important part of a child's early development. Playing helps your baby’s brain develop and provides invaluable opportunities to grow their language and communication skills. Play is the perfect opportunity for you to bond with your child.
To make sure every PlayLogy PlayBox is backed by the latest research, we’ve worked with some fantastic experts in both the science and education fields. You can learn more about them here. They played an important role in choosing and curating what goes into each PlayBox – helping us make sure all five of the key areas of child development are covered; cognitive, speech and language, social and emotional, gross motor skills, and fine motor skills.
Babies sure do like to keep us on our toes, don’t they. If your new little arrival arrived a little earlier than planned, you can choose a PlayBox that lines up with your baby’s actual birth date.
Not at all. As your baby grows, they’ll start using the items in all sorts of different ways. Watching their little brains tick over as they explore, learn, and develop their play is all part of the fun.
You can make opening your PlayBox a special moment for you and your baby to look forward to. Bring each item out slowly one at a time, rather than all at once. You might play with just one item on the first day, then introduce a new toy on the second day – and so on. You can gauge the vibe with your little one. If your baby seems uninterested in a particular item, just give it another try the next day. You might be surprised how quickly their little interests can change.